Adult Custody Ombuds Office (ACOO)

Program description

Adult Custody Ombuds Office (ACOO) is a pilot program with the Custody Bureau's Grievance Unit to help people with multiple outstanding jail grievances surface underlying needs and clarify goals, obstacles, and options in a way that allows them to identify a path to meet their needs.

ACOO provides an informal, impartial resource and safe and confidential communication space for justice-involved individuals to discuss needs and options.

ACOO improves access to supportive jail services and processes and helps support fair treatment and dignity in County jails.

ACOO Frequently Asked Questions (FAQs)

Listens to concerns from jail-involved individuals who have several pending grievances

Explains jail policies
Improves communication
Informs decision makers of recurring complaints
Provides an annual public report

The ACOO Pilot Program with the Sheriff's Office Grievance Unit serves justice-involved individuals with multiple grievances.

ACOO tries to help focus on underlying human needs, personal dynamics, and avenues toward understanding and respect/dignity.

Medical care
Behavioral healthcare
Jail procedures
Communication breakdowns and conflict
Disrespect, unprofessionalism and delays
Placement
Safety
Disability concerns
Visittion
Educational programming
Jail resources, buildings, and staff
Out-of-cell programming
Discrimination
Policy concerns

ACOO does not

Overrule custody or healthcare decisions
Provide legal advice or services
Conduct investigations
Create policy
Monitor jail functions

The Sheriff's Office provides a letter to individuals with multiple grievances inviting them to contact ACOO.

ACOO resources

Adult Custody Office of the Ombuds (ACOO) Fiscal Year 2023 Annual Report Highli…

Adult Custody Office of the Ombuds (ACOO) Fiscal Year 2023 Annual Report - Boar…

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Adult Custody Ombuds Office (ACOO)

Program description

ACOO Frequently Asked Questions (FAQs)

What are some key functions of ACOO?

Whom does ACOO serve?

What is the focus of ACOO's conversations?

What are some typical concerns brought to ACOO?

Are there any services that ACOO does NOT provide?

How does the ACOO process get initiated and how do those with multiple grievances know to contact ACOO?

ACOO resources

Feedback form

Headquarters (Hedding) Equal Opportunity Division